Help before the job begins

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Start with the common questions below. If the specifications make the answer project-specific, the quote path routes it for human review.

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Ordering & production

What customers usually need to know.

Search by topic or open any question. These answers explain the intended storefront workflow without activating a live purchase, upload, or fulfillment process.

01Can I order online, or should I request a quote?

Use Order Online for straightforward, repeatable products with the options you need. Request a Quote for custom sizes, unusual materials, complex finishing, high quantities, government or institutional requirements, or any project that needs production review before pricing.

02What artwork and file types should I provide?

A print-ready PDF is preferred whenever possible. PNG and JPG files can work for image-based artwork. We review submitted files for practical production concerns such as size, bleed, resolution, fonts, color, and finishing details, and we will contact you if anything needs attention.

03Will I receive a proof before production?

When a proof is required, production begins after your approval. The proof is your opportunity to confirm content, layout, page order, dimensions, and the requested specifications before the job moves forward.

04How long will my order take?

Turnaround depends on quantity, materials, finishing, artwork readiness, and current production capacity. We provide an estimate with the online order or quote, and the production clock begins after required artwork, proof, and order approvals are complete.

05Do you offer pickup, local delivery, and shipping?

Yes. Available fulfillment choices depend on the order and destination and may include pickup, coordinated local delivery, or shipping. The applicable option and cost will be confirmed during checkout or quoting, especially for large, heavy, or multi-carton jobs.

06What should I do with a complex or custom project?

Request a Quote and include the finished size, quantity, paper or material, color requirements, finishing or binding, deadline, delivery needs, and artwork. Haywood Printing will review the production path and return a clear specification and price before the project becomes a live order.

Still project-specific?

Bring us the complicated part.

Custom dimensions, materials, binding, finishing, government requirements, and multi-destination fulfillment belong in a reviewed quote—not a guessed online configuration.

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